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Customer Service


Thank you for visiting our store.

Contacting the Customer Service Department

You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 9:00AM to 6:00PM pst. Mon-Friday .Please have your order confirmation number ready to assist us in serving you.
E-Mail Address: tatamiroom@gmail.com
Phone: 800-636-3138
Mailing Address: Tatami Room
851 Cherry Avenue,Suite 27/125
San Bruno, CA 94066

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following payment types:
American Express


The merchant name that will appear on your credit card statement is:
Tatami Room

Sales Tax

There are no sales tax for orders shipped to outside California. Tax for orders shipped to within California will have sales tax automatically added to the order total. (9.00% sales tax within California)
  Shipments to the following states will be charged sales tax

Processing an Order

Your order of in-stock merchandise will be shipped within [three business days] from the date of your order. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

How to Change Your Order

We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at tatamiroom@gmail.com. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
Link to our web site: http://www.tatamiroom.com/
Customer Service Email: tatamiroom@gmail.com

Promotional Mailings

We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below.
Customer Service Email:    tatamiroom@gmail.com

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. tatamiroom@gmail.com
Return Policy:
If within 30 days of receipt of your shipment, you are not satisfied with the product you have received, you may return any item for a full refund (shipping & handling fees are non-refundable).15% restocking fee may apply for bulk orders. Customers are responsible for return shipping fee. Please contact our customer service for RETURN AUTHORIZATION 1.800.636.3138
Phone: 800-636-3138

All orders are shipped from:
Tatami Room
851 Cherry Avenue, #27/125
San Bruno, CA 94066
United States

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